Refund policy

WPComplex offers intangible irrevocable products, we do not make a refund after the product has been ordered and used. When buying any product on our website, you are responsible for your decision.

However, we understand that exceptional circumstances may arise with respect to the products we supply.

WPComplex provides refund in the following cases:

The service is not available — in case of the Service unavailability within 30 days from the date of purchase.

Incompatibility with the server. A refund will be issued, if the software cannot be installed on your server after the purchase and even our technical team cannot solve the problem.

You can request a refund within 3 days of your VPS purchase. The refund is paid only once for each account.

IMPORTANT. The refund will be sent in the same way as the original payment. If your payment method does not support refunds or it is marked as non-refundable during the payment procedure, for example, it is bitcoin and any cryptocurrency, refund will be effected
only as a crediting to the account.

Please note that we do not take any responsibility and therefore we do not perform any return/exchange requests based on incompatibility of our products with some third-party programs (plugins, add-ons, modules, search engines, scripts, extensions, etc.) other than those listed as compatible in the description available on the preview page of each product. We do not guarantee that our products are fully compatible with any third-party programs, and we do not provide support for third-party applications.

WPComplex is not liable for any additional costs PayPal or any other payment processor takes.

If our server receives reports of a violation, no refund will be made.

Refunds and disputes with our payment systems forfeit any right of refund.

If you create more than one account, although it is prohibited by our terms of service, no refund will be issued for any account.

Any suspension of service due to abuse or violation of these terms of service will forfeit the refund policy for all services in the account, including unused account credit.

Refund takes up to 14 days.

This post is also available in: Spanish French German Russian