Knowledge base

WordPress Specific

WPcomplex specific

How do I install wordpress on my site ?

When you add a site to the server, wordpress is automatically installed on that site.

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How can I change default wordpress login details ?

To change the default wordpress details :

  1. Open the “Settings” tab.
  2. Click on the “WordPress” tab
  3. Enter your Password and click the “Show WordPress Setup Details” button.
  4. You can now change the default username, e-mail and password for your future wordpress installs.

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Are there any plugins you do not allow ?

We currently do not recommend using any caching plugin other than ours. Most plugins like W3TC or Super Cache are one size fit all and are not really optimized at any one thing, Our plugins is optimized for our setup and we recommend WPcomplex Cache System.

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How do I install wordpress in my language ?

When you open the “Add Site” form, the language of the wordpress install can be selected from the “Site language” drop down there.

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How many sites can I add ?

There is no limit to the number of sites you can add, but we recommend maximum 10 sites per server.

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Can I restore a deleted site ?

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Does WPcomplex support Multisite setup?

Yes ! We support Multisite

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What all is backed up in my site's daily backups

WPcomplex has automatiic daily backup feature. We backup all your core WordPress files everyday.

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Billing

Domains

Which Payment Gateways are supported ?

Currently we support Paypal and Skrill ( Moneybookers ) .

You may create a subscription based payment or add funds to the system for direct payment.

To make payments using your Credit / Debit card

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Do you offer any discounts ?

We offer discounts to users having more than 10 servers on our setup.

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Can I use my Credit / Debit Card to buy a server ?

Yes you can add credits to your account using your Credit / Debit card.

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How do i configure my domain name?

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I cannot find a place to set A name ?

Sometimes some Domain registrars do not allow self hosting of the DNS ? In that case you may use our name servers , please contact the support regarding this and we will give our name servers which you can use.

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SSL certificate buying guide

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Servers

Security

How to find my server IP address?

After creating a host on WPcomplex you can see its detail on the manage page of that host. The numbers in front of Host IP string in the table is your IP address.

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My Server shows high ram usage ?

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Can I access my WPcomplex Site via SSH

WPcomplex does not provide SSH access to our sites.

If there is something that you typically would do via SSH that you would like to have done, in many cases WPcomplex, support can handle these for you. Feel free to contact WPcomplex support if you have any questions.

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What kind of security setup do you have ?

We have a customized IPTables based firewall on all servers which are hosting your sites. This firewall can be customized further based on threats faced by your site.

We also offer help against basic DoS attacks against your site.

We also have daily malware scanning to detect code injections if they take place.

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My site was hacked, can you help ?

Yes we can clean your site and remove any malicious code found in your setup. And then we will migrate you to our servers , so that in future this does not happen again.

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